22 October 2020
We are sure you'll agree that receiving good feedback from others is one of those things that makes your job worthwhile.
That is certainly the case for all of us at Certa Access, so it was very rewarding to hear staff at two of our Providers speak positively about the service they received during the lockdown period.
Read what they had to say below:
“Julie and Gill were very responsive to requests for support and guidance, and any issues I had were dealt with expeditiously. The staff at Certa and our external moderator were patient, constructive and willing to engage in discussion about the interpretation of aspects of the Extraordinary Regulatory Framework. This made what was a challenging situation much easier." - Penelope Lane, DN College Group
"Over the lockdown period, the staff at Certa were brilliant. They were always approachable and helpful. Nothing was too much trouble. Communication was extremely professional, they responded promptly to queries and I just felt that they were there when we needed them. The support sessions delivered by webinar were also extremely useful. I think it is testimony to their efficiency and attention to detail that everything went through so smoothly this year for us." - Tracey Backrath, Grimsby Institute
As the 2020/21 academic year progresses and COVID-19 restrictions continue, our staff are here to support you. Customer service is always our number one priority - remember that you can reach us via email or on 01924 434601.